We make every effort to ensure that all products are of the highest quality. We pay special attention to accurately reproducing the colors of our products.

If you are not fully satisfied with your order, we will gladly offer you a refund. We accept returns of purchased goods within 14 calendar days from the date of delivery to the Buyer.

However, please note that the following items are not eligible for return:

  • items with signs of use;

RETURN POLICY

The customer, being a natural person, has the right to withdraw from the contract without giving any reason.

The right to withdraw from the contract expires after 14 days from the day the Customer took possession of the Goods, or from the day a third party other than the carrier and indicated by the Customer took possession of the Goods.

To exercise the right of withdrawal from the contract, the Customer submits a declaration of withdrawal from the contract to the Seller: by printing, completing, and sending the RETURN FORM available as an attachment to these Regulations and sending it via Paczkomat InPost: KRA247M, Nataliia Trofymchuk, tel. +48572313210, shopbreadtradition@gmail.com

To meet the deadline for withdrawing from the sales contract, it is sufficient for the Customer to send information regarding the exercise of the right of withdrawal before the expiry of the 14-day period referred to in point 2 above.

In the event of withdrawal from the sales contract, the Seller refunds the payments received from the Customer, at the price of the product, no later than 14 days from the day on which they were informed of the Customer's decision to exercise the right of withdrawal from the sales contract, subject to point 6 below.

In the case referred to in point 1, the Customer is obliged to return the purchased Goods immediately, no later than within 14 days from the day of withdrawal from the contract. Sending the Goods before the deadline is sufficient to meet the deadline. The cost of returning the Goods is borne by the Customer.

The Seller may withhold the refund until the returned product is received and checked.

The customer is responsible for the decrease in the value of the Goods resulting from using it in a way other than necessary to determine the nature, characteristics, and functioning of the Goods.

The provisions of this paragraph also apply to sole traders to the extent that they make purchases directly related to their business activity, when the content of the specific contract indicates that it does not have a professional character for the Customer, in particular resulting from the subject of their business activity, determined on the basis of the provisions on the Central Register and Information on Economic Activity on the day of purchase.

COMPLAINTS

1. All complaints (COMPLAINT FORM) regarding the execution of the Order, purchased Goods may be reported to the email address: shopbreadtradition@gmail.com. The advertised goods are delivered to the seller by sending them via Paczkomat InPost: KRA247M or by courier, Nataliia Trofymchuk, tel. +48572313210, shopbreadtradition@gmail.com.

2. The seller is liable under the warranty if a physical defect is found within two months from the date of issue of the Goods to the Customer or to a third party indicated by them. If the goods were of proper appearance and quality at the time of purchase, any defects detected within 2 months from the date of purchase will be considered separately in each case to determine the exact cause of the defect - whether it is improper use of the goods or a defect on the part of the seller.

3. The seller will respond to the complaint within 14 days of receiving it. If the complaint is accepted, the Customer will be informed about how the complaint was handled, in particular whether the advertised Goods will be replaced or a refund will be issued.

4. If necessary, the Seller has the right to request from the Customer exercising the rights under the warranty the return of the defective Goods, unless the Seller considers that providing another proof of the defectiveness of the Goods is sufficient, e.g., photos of the Goods, which the customer agrees to.

5. The seller is not obliged to provide the Customer with a replacement product for the duration of the complaint procedure.

6. If the sold Goods have a defect, the Customer may demand: rectification of the defect; replacement of the Goods with a defect-free one; price reduction; or refund.

7. In the case of a request to replace the Goods with a defect-free one or to rectify the defect, the Seller may refuse to satisfy the Customer's request if bringing the defective Goods into conformity with the contract in the manner chosen by the Customer is impossible or compared to another possible way to bring the Goods into conformity with the contract would require excessive costs.

8. In a situation where the Customer requests a reduction in the price of the Goods or withdraws from the contract, the Seller may replace the Goods with a defect-free one or rectify the defect, provided that it is done immediately and without excessive inconvenience to the Customer. The above does not apply if the ordered Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with a defect-free one or to rectify the defect.

9. When assessing the excessiveness of costs, the value of the Goods free from defects, the type and significance of the defect found are taken into account, as well as the inconveniences that would expose the Customer to another way of satisfaction. The costs of repair or replacement are borne by the Seller.

10. In the case of accepting a complaint through a refund, the Customer receives a refund in the same amount. The refund includes all discounts received at the time of purchase.

11. The seller is not liable for the non-compliance of the product with the contract if the Customer knew about this non-compliance with the contract at the time of conclusion of the contract.

12. The seller is not liable under the warranty for defects if the Goods do not meet solely individual, subjective feelings or expectations of the customer, for example, if the Goods do not correspond to the Customer's taste preferences.

13. Complaints concern the rights of Consumers under the warranty for defects and are specified in the Civil Code of April 23, 1964.

14. The following are not subject to complaint:

  • Goods with obvious defects known to the buyer;
  • Goods with mechanical damage caused by, for example, denting, scratching, deformation, or improper size adjustment, etc.
  • The provisions of this paragraph also apply to sole traders to the extent that they make purchases directly related to their business activity, when the content of the specific contract indicates that it does not have a professional character for the Customer, in particular resulting from the subject of their business activity, determined on the basis of the provisions on the Central Register and Information on Economic Activity on the day of purchase.